FAQ

What is the difference between MagBound® Basic and MagBound® Premium?

The Basic version consists of a robust, black plastic housing. It cannot be used with the Handpranger or other restraint extensions, but otherwise has the same locking force and can be used with both timers.
The premium lock has a high-quality aluminum housing with an elegant finish and can be used universally.

Can I have a customized version of product xy?

We try to fulfill every customer request. Our on-site metalworking capacity is limited, but we can customize all plastic parts. Please do not hesitate to contact us.

Is shipping discreet?

Neutral boxes, a private address and discreet wording for customs documents ensure maximum discretion.

 

What is the name that will appear on my bank statements?

We ensure discreet wording is used for bank statements as well.

 

Is it possible to ship to a packing station?

Yes, we ship to packing stations without any problems.